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FAQ's

 

What kind of advice do you provide to ensure that my email campaigns are more successful?

At Emailvision, you will benefit from the experience we have gained from over a million email marketing campaigns carried out by our clients Europe-wide since 1999. Our results driven teams will listen your campaign objectives and provide you with best practice advice on how to meet your goals from both a technical and marketing perspective.

How can I integrate my email campaign and customer data with our internal CRM system?

The open-system architecture of Campaign Commander™ and API's/Web Services tools make it straight-forward to exchange and automate synchronization of your data within the highest levels of security. Our experienced data services teams are available to help make your data synch programme a success.

How can I be sure that my email messages are being delivered to my list?

ISP's have installed spam filters which can mistakenly filter your legitimate email. Emailvision works closely with ISP's worldwide and will configure your account to ensure you are recognized as a permission email marketer and thus ensure the proper delivery of your messages. We provide you with a comprehensive deliverability and inbox report for each campaign so you can monitor your delivery rates and trends. The email marketing industry is evolving quickly so our R&D teams are constantly upgrading and enhancing the Campaign Commander™ solution in order to ensure optimal delivery quality.

How do I calculate the ROI of an email campaign?

With Campaign Commander™, you can calculate the return on investment of your campaigns in real time thanks to our integrated conversion rate tracking system. This easy to use feature will allow you to track online purchases driven by your email campaigns and monitor the return on your email marketing spend.

What are the advantages of your “on demand” software service vs. an off-the-shelf software package?

By signing up for a Campaign Commander™ account, you offload your technical constraints onto Emailvision so you can focus on your marketing. With Campaign Commander™ “on demand”, you benefit from significant cost savings as you will not need to purchase any expensive software, hardware nor bandwidth. More importantly, you avoid having to hire, train and pay for specialized staff to handle your complex systems administration, list growth, security and ISP relations. With the Campaign Commander™ subscription service, you benefit from free quarterly upgrades with no hassle and you benefit from our state of the art technical and marketing support in this fast changing industry.

Where are my email lists stored? Will my email addresses be transmitted to third parties?

Your lists can be securely hosted within our state of the art data center, or you can choose to store your data within your own facilities. Data hosted by Emailvision will be made available to your marketing teams via a secure connection during emailing campaigns. Contrary to many of our competitors, Emailvision does not broker or supply lists of email addresses and undertakes to respect and protect the confidentiality of your data, to refrain from transferring it to any third parties and from using it in any way.

How can I test the impact of changes in my email offers or creative?

Rapid split testing is one of the most exciting tools for the modern marketer to discover new marketing opportunities and maximize marketing return on investment. Campaign Commander™ offers a powerful A/B split testing module where you can select random sample segments of say 5000 email addresses from your list and test a number of different messages (changing the sender, the subject line, the design, the price, etc.) and get instantaneous feedback on what works and what doesn't. An analysis of the response generated by these tests will enable you to refine your campaign and generate better results across all marketing channels.

How much does it cost to use Campaign Commander™?

Subscription prices depend on your commitment in terms of volume and duration. Your account manager will advise you as to the pricing programme that is best suited to your needs and budget.

How do I customize my creative based on my customers' interests?

Campaign Commander™ provides a range of unique features to help you fully personalize your messages based on behavioral and demographic data stored in your list. You can thus develop a genuine one-to-one relationship with your customers to strengthen the bond of trust and the impact of your messages.